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Our client is a global SaaS type company with a range of accountancy software products supplying the FinTech market.. They are now seeking a Software Support specialist for a post sales support role based at their impressive UK headquarters in central London. This is an 18 to 24 month contract initially, hybrid with 2 days a week in the office.

Responsibilities

* Providing support to their sales partners, with a critical focus on onboarding partner, strategy and training, including effective communication to customers and multiple internal stakeholders.

* Share understanding and expertise with partners of the relevant accounting principles

* Ability to build urgency in customers to activate and use their subscriptions.

* Effectively manage relationships with multiple external partners and internal sales teams.

Experience

* Experience in engaging with customers via outbound calls and emails, with excellent written, verbal and presentation skills.

* Experience delivering software-based product onboarding or training.

* Accounting or bookkeeping Qualifications i.e ACCA , AAT, ICB.

* Good communication skills.

* Knowledge of accountancy firm environments would prove useful.

Benefits
• Long contract
• Possible temp to perm
• Free breakfasts