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This position calls for a Customer Service Administrator who will be a part of the business support team, delivering outstanding customer service support and handling administrative tasks in the Burgess Hill office.

Client Details

Our client is a prominent player in the insurance industry. With a customer-centric approach, the company is renowned for its high-quality service and its commitment to employee growth and development.

Description

As a Customer Service Administrator your responsibilities will include:

Provide exceptional customer service via phone, email, and live chat.
Manage and resolve customer complaints professionally.
Process insurance applications and renewals accurately.
Handle administrative tasks such as data entry and record management.
Coordinate with other departments for query resolution.
Assist in the implementation of customer service policies and procedures.
Identify opportunities for service improvement.
Participate in team meetings and training sessions.Profile

A successful Customer Service Administrator should have:

Proficiency in MS Office and CRM software.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
A customer-focused approach and the ability to handle pressure.Job Offer

A competitive salary ranging from £13.50 - £14.50 per hour
A supportive work environment that promotes professional growth.
Comprehensive training and development opportunities.
Opportunity to work with a diverse and dynamic team in the insurance industry.
Long term maternity cover