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Client Support Coordinator

Cardiff

Competitive salary based on experience

Are you looking for a new challenge in a successful and growing company? Our client, a trusted global supplier to leading retail brands, is expanding its Customer Support team and looking for a proactive and experienced Customer Service Coordinator

With decades of industry expertise, our client provides procurement, stockholding, and direct delivery solutions for Goods Not for Resale (GNFR). Their extensive product range includes office supplies, bespoke packaging, garment hangers, visual merchandising materials, electronic accessories, acrylics, and warehouse consumables.

Their reputation for efficiency, cost-saving solutions, and environmental sustainability has made them a preferred partner for major retail names such as Superdry, Hunkemöller, JD Sports, Hugo Boss, Harrods, Abercrombie & Fitch, Dr. Martens, and Clarks.

The Role

As a Client Support Coordinator you will be the first point of contact for customer inquiries, including order tracking, delivery updates, and general support. Working closely with internal teams, you’ll ensure fast and accurate responses, helping maintain excellent client relationships.

The Person

Experience in a fast-paced office environment, handling inbound calls
Excellent communication skills – both written and verbal
Strong organisational and prioritisation abilities

In return you will be part of a growing company with exciting career opportunities and work in a supportive, collaborative team environment