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This role demands professionalism, proactivity, and attention to detail to manage tenant enquiries, ensure smooth transitions, and maintain high standards across all properties.

Key Responsibilities:

Customer Service & Enquiry Management

* Be the first point of contact for enquiries via agents, website leads, or walk-ins.

* Provide exceptional service by showcasing in-depth knowledge of Masterlord’s offerings and upselling unique features.

* Respond promptly to all enquiries, including out-of-hours, to accommodate prospective tenants' schedules.

Tenant Acquisition & Retention

* Follow up with prospects to convert leads into signed leases.

* Collaborate with agents to ensure no opportunities are missed.

* Manage property leases, including rent reviews and renewals.

Documentation & Compliance

* Prepare template leases and licences for signing.

* Organise and file all required documentation.

* Maintain accurate and up-to-date tenancy records.

Key Skills & Attributes:

* Highly organised and detail-oriented.

* Excellent written and verbal communication skills.

* Strong administrative skills with proficiency in Dropbox, Microsoft Office, and email systems.

* Personable, proactive, and customer-focused.

Self-motivated with the ability to work independently and as part of a team.

Marketing:

* Assist in creating and scheduling social media posts.

* Help with market research and competitor analysis.

* Maintain and update marketing materials and databases.

* Collaborate with the team on new ideas for campaigns and promotions.

Requirements:

* Experience in lettings, property management, or a related field ideal but not essential

* Team player with a collaborative approach.

* A can do attitude in helping the rest of the small team

* Good knowledge of social media.

This is an exciting opportunity to be part of a dynamic team where your role will have a direct impact on our success!

Looking for a candiate who is happy to be be office based Monday to Friday (4-5 fixed hours per day) and also answer their phone to prospective tenants whilst not in the office