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Job Description: 3rd line service desk engineer (MSP)

Location: Borehamwood

Hours: Mon Fri - 8-5pm

Duration: Permanent

Salary: 40-48k DOE

Role Description:

This is a full-time on-site role located in Borehamwood for a 3rd Line Service Desk Engineer (MSP). As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients.

Qualifications

· A bachelors degree in computer science, Information Technology, or equivalent work experience

· Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services

· Experience with operating systems including Windows Server 2012+ and Windows 10

· Experience with PowerShell and scripting languages is a plus.

· Exceptional communication skills, with the ability to communicate technical information to non-technical individuals.

· Experience in an MSP environment is preferred.

· Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred.

· Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team.

We are looking for someone who:

· Has a natural aptitude for troubleshooting and problem-solving.

· Embraces continual change and process improvement.

· Can express ideas and information clearly and concisely.

· Plans and manages own workflow on a daily basis to ensure the achievement of KPIs

· Demonstrates a passion for customers and delivering service excellence.

· Proactively keeps up to date with technologies supported by us, including:

o Firewalls

o Network routing and switching

o Office 365

o Enterprise Mobility & Security including Intune and Azure AD

o Wireless Networking

o Server hardware

o Virtualisation technologies: VMware, vSphere, Zerto

o MS Windows Server Hyper-V

o Azure

o Active Directory

o Exchange and Exchange Online

o SQL

o Teams

o SharePoint

o Anti-Virus technologies including Bitdefender.

You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up.

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