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Acturis Systems Specialist
Milton Keynes – (Central – Hybrid working)
Salary £55,000

As a Senior Systems Administrator looking after Acturis, you will be a key business point of contact providing 2nd line support for Acturis and other Insurance applications, supporting business critical systems and training other team members.

Key Responsibilities:

* Provides relevant management information to senior managers

* Deliver essential support for projects that utilise Acturis as a back-office system

* Evaluate the impact of Acturis upgrades on users and agree activation tasks with the Applications Manager

* Translate Acturis upgrade changes into user-friendly guides and provide training to Super Users, as and when required

* Maintain accurate system configuration records, in line with changes made

* Evaluate existing business processes and seek areas to improve operational efficiency including the introduction of automation and workflows

* Gather feedback and development suggestions from users and feedback to Acturis

* Share knowledge on best practice hints & tips with super users

* Create and process test scripts to support UAT testing for new features or documents

* Support the internal Acturis helpdesk, providing 2nd line support ensuring that items are logged and resolved in a timely, priority-based manner

* Ensure users are kept up to date throughout the duration of their queries

* Maintain the helpdesk log and chase up outstanding items, as appropriate

* Escalate queries and issues to line manager or second line colleagues, as appropriate

* Identify trends in items raised and assess whether they are the result of a wider issue, a training need or a development suggestion for Acturis

* Provide assistance to the document templates team.

* Help mentor other team members in Acturis

Skills & Attributes:

* Experience in a similar support or systems administration role desired.

* Understanding of the organisation and the sector it operates in.

* Knowledge of Global XB/Novidea and other insurance systems desirable

* Ideally a previous background in Insurance / finance industry.

With 15,000 global colleagues and a partner network spanning more than 100 territories, these guys are the largest independent insurance broker in the world.

A people-first business with a unique culture, fantastic new offices in Milton Keynes, lots of scope for growth and new opportunity