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Role: Receptionist

Location: Chiswick

Type: Temporary

Rate: Up to £16.00p/h

Hours: Monday to Friday, 8.00am - 5.00pm

We are currently recruiting for a Receptionist for our client based in the Chiswick area. This is a permanent role working Monday to Friday, 8am - 5pm. Rate is up £16.00p/h.

Receptionist Role Objectives:

* To provide an exceptional front of house experience to clients and colleagues.

* To manage facilities and other office services contributing to the guest experience

Key Responsibilities of the Receptionist:

* Upkeep and administration of department filing following the already established processes.

* Ordering supplies and equipment required by the Facilities Management team and raising purchase orders for all purchases and service visits.

* Meeting and greeting guests, providing a warm and welcoming experience for all personnel.

* Maintaining the clients sign in management system, signing in clients/ Contractors/ Staff and Visitors.

* Maintain meeting room booking system, ensuring there are no clashes, and all requests are dealt with in a timely manner (Catering requests, AV requirements etc.) and liaising with the client where necessary.

* Managing reception switchboard, using judgement to screen and handle calls and messages.

* Action ad-hoc guest and employee requests, including organising taxis, printing meeting papers and contacting relevant personnel across the business.

* Keep the reception and immediate areas impeccably well-presented and maintain a high standard.

* Build and maintain effective relationships with customers and internal/external suppliers by resolving service issues.

* Support the client in managing and prioritise workloads within the team to ensure achievement of service standards.

* Administration of Maintenance service requests from submission to completion and feeding back to the client.

* Must be prepared to ‘fill the gaps’ and step into other Facilities Management roles in times of constrained resource.

The ideal Receptionist will have:

* Excellent customer service skills including client facing and call handling.

* Excellent communication skills and great attention to detail. A confident, friendly and courteous manner, both in person and on the phone

* Take pride in providing an impeccably presented office space

* Able to work on own initiative or as a great team player, able to build and maintain effective working relationships with team

* Adaptable to various duties of the post, comfortable working with changing priorities and can adapt to the needs of the business

* PC literate and competent in use of MS Office Package including MS Excel and MS Word