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Job Title:         Telesales Executive

Location:         Bromsgrove

Hours:             8:30am – 5pm

Salary:             Up to £26,000

About the Role

We are looking for a proactive and enthusiastic Telesales/Lead Generator to join our client’s team. In this role, you will act as the first point of contact for potential customers, playing a key part in the sales process. Your primary responsibility will be to follow up on leads, engage with prospective clients, and generate interest in their products or services.

Key Responsibilities

Make outbound calls to follow up on leads generated through marketing campaigns, online enquiries, referrals, and other sources.

Assess potential customers’ needs, qualify their interest, and determine their suitability for further sales discussions.

Communicate the features and benefits of our offerings clearly and persuasively, tailoring your approach to meeting customer requirements.

Log and update customer information and interactions accurately within the CRM system.

Liaise with the sales team to ensure a smooth handover of qualified leads, providing detailed notes and insights.

Follow-Up: Carry out follow-up calls and emails to nurture leads and maintain their engagement.

Share feedback from customer interactions to support the refinement of marketing and sales strategies.

Work towards and exceed lead generation and conversion goals set by the company.

Skills and Experience Required

Previous experience in a telesales, lead generation, or customer service role.

Excellent verbal communication and listening skills, with the ability to build rapport quickly.

A target-driven mindset with a proactive and determined approach.

Strong organisational and time-management skills to handle multiple leads effectively.

Confidence in using CRM systems and proficiency in Microsoft Office (Word, Excel, Outlook).

A positive and enthusiastic attitude towards overcoming objections and resolving challenges.

Knowledge of sales processes and techniques, with a genuine passion for customer engagement.

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