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Retail Store Manager

Location: WokinghamJob Types: Full-time, Permanent (40hr week, trading Monday – Saturday)Salary: £28K - £32K per annum, depending on experience (realistic OTE £45k with uncapped commission)

Are you ready for an electrifying adventure in the world of telecommunications? Look no further! We are seeking dynamic and enthusiastic individuals to join our top-notch retail team.  This is a full-time permanent position and will see you joining a well-established and growing mobile phone solutions company.

Get ready to dial into success and enjoy an array of incredible benefits along the way, including:

Health Care Cash Plan: Your well-being matters to us! Enjoy the peace of mind that comes with a comprehensive health care cash plan that keeps you covered.
Pension: We invest in your future! Our generous pension plan ensures you'll have a secure and comfortable retirement down the line.
Above Statutory Holidays: Life's too short not to enjoy ample time off! You'll receive a generous holiday package that goes beyond the standard, allowing you to recharge and explore exciting destinations.
Commission: Your hard work won't go unnoticed! Our commission structure rewards your dedication and sales prowess, providing an extra boost to your bank account.
Incentives: Ready for some friendly competition? We've got you covered! Engage in thrilling challenges that let you earn exciting bonuses and rewards. Who doesn't love a little extra on their paycheck?

Main tasks and responsibilities:

Working within a small team in store.
Generate gross profit for the store through multi-channel proactive sales activity, including outbound calling to existing customers.
Sales Performance & Goal Setting: Set daily, weekly, and monthly sales targets for the team, ensuring they’re aligned with the store’s overall objectives. Track performance and implement strategies to meet or exceed targets.
Customer Service Excellence: Ensure customers have a positive experience by training staff in excellent customer service and maintaining a high standard of in-store service.
Inventory Management: Manage inventory levels to meet demand, oversee stock ordering and replenishment, conduct regular stock checks, and reduce shrinkage and loss.
Team Management & Development: Recruit, train, and develop store team. Provide ongoing coaching and performance feedback, manage schedules, and motivate the team.
Product Knowledge Training: Keep staff updated on new product releases, features, and industry trends. Conduct regular training sessions so that employees can confidently answer customer questions and offer solutions.
Operational Compliance: Ensure that all in-store processes adhere to company policies, such as cash handling, store security, and Health and Safety protocols.
Promotions & Marketing Execution: Implement and track in-store promotions, collaborate with marketing teams on local events, and use social media or email campaigns to drive traffic and interest in the store’s offerings.

What we are looking for:

Track record of meeting or exceeding sales targets, with a deep understanding of sales techniques and how to motivate a team to achieve goals.
A passion for customer satisfaction and know how to create an excellent in-store experience that builds loyalty and trust.
Previous experience in leading, developing, and motivating a team.
Someone who has an interest in technology, particularly mobile phones and accessories, and a drive to stay updated on product features, trends, and industry news.
Someone who can quickly assess challenges and find solutions, whether they involve customer issues, operational problems, or team dynamics
Well organised, capable of managing schedules, inventory, reporting, and promotions, while keeping the store running smoothly.

Who is Fonehouse?

We are part of KTM Online Ltd, you may recognise our Fonehouse brand, based in Berkshire. We are proud of our small company culture and the close-knit family atmosphere that exists within the organisation. We are committed to putting the customer at the heart of everything we do, from the homely designs of our stores and our impartial sales process to our friendly, knowledgeable team and company values.

The store forms part of a network of over sixty stores nationwide. Fonehouse also has a busy call centre in Bracknell running our two busy websites (Fonehouse & Metrofone).  Fonehouse has been an established phone retailer having been on the high street for over 30 years!

The sales team know everything there is to know about matching customers to the ideal network tariff, advising on the specifications of the latest handsets and helping to solve any queries a customer might have after a sale.

If this Store Manager role is of interest, apply now to be immediately considered