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Hybrid working, £26,000 - £30,000 DOE, 39 days annual leave, 35hrs per week for an excellent work life balance.
7hrs shifts per day across Monday - Saturday between 8-6 (on Saturdays the latest you'll work is 3pm!)

Gosforth based, free parking, training for 5 week is office based, thereafter hybrid working if preferred.

Start date: Jan 2025

Duties:

managing a team of 12 agents
coaching and development
performance management
absence and sickness reviews and management
dealing with escalations as required
ensuring SLAs are met by managing KPIs
carrying out 1:1s with agents

Must have:

proven experience managing teams in the contact centre environment
experience working towards strict regulations
coaching and supportive nature
excellent customer service skills
Initially you'll start on an agency contract for 6 months, with the view to move to a permanent contract where you will receive the below additional benefits:

39 days annual leave AND 5 paid well-being days
career progression
Private medical
8% employer pension contribution
hybrid working
enhanced maternity/paternity (20 weeks full pay!)
and many more benefits!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age