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Onsite IT Support Engineer – London (Hybrid Role) | Techrelate

Are you an experienced Onsite IT Support Engineer looking for a dynamic role with a fast-growing IT services provider?

Techrelate is seeking a skilled IT professional to join their team in London.

This full-time hybrid role offers a mix of client site visits, office-based work and remote support. Techrelate is renowned for delivering exceptional IT services with outstanding customer service to businesses across London and Europe.

If you have a passion for technology and enjoy working in a client-facing environment, this is an exciting opportunity to grow your career.

Key Responsibilities:

Microsoft 365 Support – Resolve escalated issues related to Exchange Online, SharePoint, Teams, OneDrive and other Microsoft 365 applications.

Technical Troubleshooting – Diagnose and fix hardware, software and network problems both remotely and on-site.

User Management – Support Active Directory and Microsoft 365 administration, including security permissions and group policies.

System Upgrades – Assist with deploying new hardware and software, conducting system upgrades and integrating Microsoft 365 solutions.

Network Support – Configure and troubleshoot network devices, particularly UniFi equipment.

Documentation – Maintain accurate records, create Knowledge Base articles and ensure up-to-date documentation.

Customer Communication – Provide timely updates and solutions within Service Level Agreements (SLAs).

Collaboration – Work closely with clients, colleagues and third parties to ensure seamless service delivery.

Web Technologies – Support basic HTML, WordPress and website hosting setup/troubleshooting.

Mentoring – Provide guidance and support to Helpdesk engineers.

Essential Skills & Experience: Strong knowledge of Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive).

Familiarity with PowerShell, Google Workspace, Windows and macOS.

Experience with MikroTik and UniFi network devices. Excellent problem-solving skills and attention to detail.

Strong communication skills, with the ability to explain technical concepts clearly.

Ability to work independently to meet KPIs while collaborating effectively within a team. Passion for delivering VIP-level customer service in a fast-paced, client-facing environment.

Desirable Certifications:

Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft Certified: Azure Administrator Associate Other relevant Microsoft 365 or Azure certifications

Career Development Opportunities at Techrelate:

Techrelate is committed to continuous learning and professional growth.

This role offers opportunities to develop in areas such as:

✅ Microsoft 365 and Azure Certifications

✅ Infrastructure and networking experience

✅ Exposure to varied industries with rapid technical development

If you’re ready to take the next step in your IT career with a company that values technical excellence and exceptional customer service, apply today