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18Recruitment are working with a well established Residential Estate Agency and Property Management company. They are currently going through large growth plans and are seeking a highly experienced Lettings Manager, either someone who is a Property Management wanting a set up in career, or an already working Lettings Manager. Salary will be based on experience. This position gives huge potential with a forward thinking company.

Key Responsibilities

* Oversee daily operations of the lettings team, ensuring high levels of customer satisfaction.

* Communicate effectively with clients, addressing inquiries and providing property information.

* Manage administrative tasks, including documentation and record-keeping.

* Utilise multilingual skills to assist diverse clientele and enhance service delivery.

* Organise and prioritise workloads to meet deadlines and achieve sales targets.

* Collaborate with team members to develop marketing strategies and improve service offerings.

* Manage tenant communications, addressing inquiries and resolving issues promptly while maintaining excellent phone etiquette.

* Prepare and manage budgets, monitor expenses, and ensure financial targets are met.

* Train, supervise, and mentor staff members in administrative tasks and customer service best practices.

* Collaborate with maintenance teams to coordinate repairs and improvements efficiently.

* Oversee the day-to-day operations of multiple properties, ensuring they are well-maintained and compliant with regulations.

* Develop and implement strategies for property management that enhance tenant retention and satisfaction.

* Conduct regular property inspections to identify maintenance needs and ensure high standards of cleanliness and safety.

Requirements

* Strong administrative skills including proficiency in data entry and office management tasks.

* Exceptional communication skills, both verbal and written, with a focus on professional phone etiquette.

* Ability to work independently as well as part of a team in a fast-paced environment.

* Proven experience in property management.

* Excellent organisational skills with the ability to manage multiple tasks simultaneously while maintaining attention to detail.

Salary

* Salary £28,000 to £35,000 (DOE)

Please apply for immediate consideration and to have a confidential conversion