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Trainee Complaints Advisor | Stevenage, Hertfordshire | Full Time | £24,500

Are you passionate about delivering exceptional customer service?

Do you thrive in a dynamic and fast-paced environment?

Our client, a market leading company in connecting consumers with trusted tradespeople, is seeking a dedicated and detail-oriented Trainee Complaints Advisor to join their vibrant team.

The company pride themselves on maintaining the highest standards of professionalism and integrity in their industry. They believe in empowering both consumers and tradespeople through their innovative platform. Joining this team means becoming a part of a company that values excellence, transparency, and customer satisfaction.

As a Trainee Complaints Advisor, you will play a pivotal role in ensuring customers receive prompt and effective resolution to their concerns.

Are you the right person for the job?

To be successful in this role, you should possess:

An excellent standard of spoken and written English
A calm and empathetic nature
Excellent problem-solving abilities
Familiarity with CRM and word processing packages
Customer-centric mindset and a passion for delivering exceptional service
Strong Administration Skills
Comprehensive IT Skills
What will your role look like?

Managing customer complaints through various channels
Collaborating with different parties to investigate and resolve issues
Identifying trends and providing insights to improve overall customer satisfaction
Responding to emails and phone calls professionally and courteously
Maintaining accurate records of complaints and resolutions
What can you expect in return?

A dynamic and collaborative work environment
Opportunities for career growth and professional development
Competitive salary and benefits package
Inclusive and diverse workplace culture
Recognition for your contributions
Our client is an equal opportunity employer. They encourage candidates from all backgrounds to apply.

Join them in building trust and excellence in the trades industry – apply now and be a part of something extraordinary!

Your data will be handled in line with GDPR