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Job Title: Fluent French Speaking Customer Success Executive
Location: Swindon, with occasional UK and overseas travel

Why Join Us?
This role offers an exceptional opportunity to be a key player in our fast-growing team, where every day brings new challenges and chances to grow. We are looking for motivated, ambitious, and collaborative individuals who want to make an impact and grow their career in a supportive, people-first environment.

Who We're Looking For:
We're seeking a proactive, enthusiastic team player who thrives on taking initiative and delivering high standards across the board. If you excel at building relationships, are detail-oriented, and bring a positive, solutions-driven approach to your work, we want to meet you! Proficiency in Microsoft Excel, PowerPoint, Word, and Outlook is essential, along with strong communication skills and the ability to work effectively with diverse teams.

Key Responsibilities:

1. Customer Success & Sales Support: Support both UK and international sales teams, assisting with sales order processing, invoicing, and customer queries. You’ll play a central role in enhancing customer experience and supporting our French market expansion as a primary UK-based contact for the French sales team.

2. Database Management & Online Support: Oversee our online customer resource database, managing product specifications, images, and inventory, ensuring everything is up-to-date and accessible for customers.

3. Sales Analysis & Opportunity Development: Monitor customer sales, analyse trends, and identify growth opportunities. You’ll also conduct market research, prepare presentations, and develop tailored quotations to support sales efforts.

4. Trade Show Representation: Represent Panacea Products at both UK and international trade shows, actively engaging with potential clients and showcasing our product offerings.

5. Sales Team Support: Work collaboratively with the UK and French sales teams, assisting with strategy, coordination, and logistics to help drive results.

Requirements:

* Fluent in French and English (essential)

* Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)

* Strong attention to detail

* Full UK driving license

* Flexibility to travel within the UK and internationally

This role is based in our Swindon office, with occasional UK and overseas travel. As part of our commitment to employee development, you’ll receive comprehensive onboarding and continuous support to develop your skills.

Additional Office Support Duties:

* Process orders, raise invoices, and handle credit notes

* Manage day-to-day customer queries and incoming calls

* Support the sales office during peak periods, holidays, and absences

Why Choose this role?

Our client offers an environment where ambition meets opportunity. We are proud to provide a supportive, friendly workplace that values its employees and celebrates growth. If you’re ready to advance your career with a company that values your contribution, apply today to be part of our journey