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Trade Counter Customer Service Executive/Supervisor

Salary: Circa £28k depending on experience, with a bonus scheme and additional benefits
Hours: Full-time, or Part Time hours available up to 42 hours per week, with a 10-hour shift and weekend availability

Locations: Ferndown, New Milton, and Lymington

The Company:

An exciting opportunity has arisen to join a well-established, London-based decorators’ merchant specializing in high-quality products for trade professionals and retail customers alike. With 18 stores nationwide, this family-run business is proud of its success, driven by a commitment to quality, customer satisfaction, and team collaboration. Known for premium products and excellent service, we cater to contractors, decorators, and DIY enthusiasts, all while maintaining our motto: “The Best Start for a Perfect Finish.” Now, we’re looking for a motivated Trade Counter Customer Service Executive / Supervisor to support our teams in Ferndown, New Milton, and Lymington.

The Role:

As a Trade Counter Customer Service Executive / Supervisor, you’ll be a key player in our retail operations. From maintaining high retail standards to leading by example, you’ll ensure a welcoming environment and outstanding service for our customers.

Key Responsibilities:

* Store Key Holder: Open and close the store, ensuring it’s secure and ready for customers.

* Retail Standards: Maintain a clean, organized store with products well presented to maximize appeal.

* Customer Service: Offer exceptional service, with a focus on trade professionals.

* Cash Handling: Process cash transactions accurately and securely.

* Sales Support: Drive the team to achieve sales targets and provide product knowledge to customers.

* Stock Management: Ensure shelves are stocked and inventory is maintained.

* Team Collaboration: Work closely with colleagues to create a positive, productive store environment.

Requirements:

* Experience: Background in sales or customer service ideally within the Trade Partnership industry – but not essential.

* License: Must be a car driver with a valid driver’s license.

* Flexibility: Ability to work weekends, and willingness to travel to nearby stores when needed.

* Skills: Strong team player with excellent communication, attention to detail, and a commitment to high standards.

* 10-hour shifts available on a Full-time basis

* Part Time hours also available.

If you're ready to join a company that values its people and believes in providing a “Perfect Finish” every time, apply today and become part of our dedicated team