Login to Apply

Nelson Permanent Placements are currently representing our client who are a reputable international Manufacturing business. Our client is now looking for and experienced Export Sales Administrator to join the business on a permanent basis.

As an Export Sales Administrator you will effectively manage customers by ensuring orders are processed within relevant timeframes and all export documentation is completed to ensure quality service offering continues. The role will include supporting our external International Sales Managers and handling customer queries to a high standard and recording interactions in Company databases.

Key Responsibilities:

* Use computerised systems (currently Syspro) to process orders, check inventory and complete customer queries (including debits and credits).

* Be the point of contact with customers, international sales managers, and transport companies to ensure a timely communication flow between all parties.

* Process and manage all orders from receipt to dispatch, including check internal export shipment documentation, invoicing, and organising collections where applicable.

* Maintain strict compliance with export regulations including liaising with external bodies as necessary to satisfy Country specific Customs requirements.

* Liaise with all internal departments on issues relating to product manufacture, assembly, despatch etc.

* Co-ordinate responses to customer enquiries with International Sales Managers relating to stock, pricing and discount and provide technical support where possible.

* Store all pertinent shipment documents, including. collection notes, Customer orders & manifests.

* Update order despatch dates on SYSPRO and notify customers.

* Follow Company Procedure regarding all administrative tasks on an on-going basis.

* Undertake any other reasonable duties as requested by your manager.

* Take reasonable care of your own health and safety and that of others who may be affected by their actions or omissions throughout the course of their business activities, acting in accordance with the Company’s Health and Safety Policy and always setting a personal example.

Requirements:

* Experience within Export commercial documentation.

* Good level of English & Mathematics

* Computer literate – intermediate level or above in Word and Excel

* Good Telephone Manner

* Ability to build rapport with customers.

* Knowledge of customer service principles

* Ability to work as part of a team.

* Ability to work on own initiative.

* Ability to prioritise own workload and manage own time commitments.

* Attention to detail.

* Willingness to share ideas & improvements.

* Experience of dealing with international customers

Benefits:

25 days annual leave

Festive shutdown at Christmas

Companywide bonus scheme

Service and recognition awards

Training and development opportunities

Company Pension

Life Assurance 4x salary

Discounted Gym Membership

Enhanced family friendly policies

Free annual flu vaccination vouchers

Employee assistance programme including a 24/7 GP service.

Cash health plan

Free home cyber security training

Cycle to work scheme.

Free onsite parking

How to Apply:

Please send your CV to the email address detailed below. Should you wish to discuss other opportunities in your area, you are welcome to contact our friendly recruitment team.

This vacancy is being advertised on behalf of Nelson Permanent Placements. The services of Nelson Engineering Solutions Ltd are that of an Employment Agency.

Please be advised that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom.

Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed