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Job Title: Aftersales Manager

Location: Peterborough

Our client, a well-established Motor Dealer Group, is offering an exciting career opportunity for an Experienced Aftersales Manager.

An ideal role for someone who has a track record of success at this level in a large Main Dealer environment.

What is on Offer:

* Salary: £45,000 plus bonus

* Family First – Benefit from their Enhanced Parental Statutory Leave, giving you more time to bond with your loved ones.

* Celebrate – Take your birthday off with Paid Birthday Leave - On us!

* Stay Healthy – Their enhanced Sick Pay ensures you’re taken care of when you need it most (based on length of Service).

* Wellbeing At Your Fingertips - Access to (email address removed) for quick and easy Online GP services, 24/7 access to our Employee Assistance Programme, exclusive retail discounts, legal and financial support, and comprehensive 360 wellbeing services.

* Peace Of Mind – Enjoy a life Assurance policy at no cost, bringing peace to you and your loved ones.

* Exclusive Discounts – Take advantage of employee discounts on parts, vehicle MOT’s/Servicing, and vehicle purchases. Drive with confidence and savings!

Role and Responsibilities:

As an Aftersales Manager, you will be an integral member of the Aftersales Team. Your key responsibilities will include:

* Leading your departments in a clear, considered, and appropriate manner, in line with the Groups Vision, and building an accountable and progressive business unit.

* Meet key performance indicators and targets for the service and parts departments

* Look for opportunities to increase efficiency of the Aftersales operation and increase recovery rates

* Take actions to sustain, retain and enhance levels of customer satisfaction, whilst sustaining profitability

* Work with team to develop understanding and implementation of customer focussed environment, setting clear objectives/targets

* Respond promptly to any customer complaints and ensure timely and correct resolution

* Liaise with external companies to ensure good working relationships are developed

* Maintain rigorous control of Department costs, stock and budget

* Ensure warranty procedures are followed correctly to ensure prompt recovery of monies due

* Recruit, coach and appraise team to ensure they are operating to full potential