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Our client in Elstree, a very successful, dynamic, and rapidly growing business, are looking for a Customer Service Advisor to support the Commercial Sales Director.

They are leaders in their field, with core principals of putting customers’ needs first which is what has helped them to grow into one of the UK’s largest suppliers in their market.

The ideal candidate will be confident on the phone, will be organised, efficient and will have excellent customer service experience.

This is an office-based Customer Service Advisor role.

What’s in it for you:

· Salary: up to £28k

· 23 days annual leave + bank holidays

· Free parking

· Smart casual dress code

· Hours: Monday to Thursday 9:15am-5:30pm / Friday 9:15am-4pm

· Fantastic progression potential!

Key responsibilities:

· Provide a strong supportive role to the Commercial Sales Director by processing orders, being first point of call for incoming calls, dealing with enquiries, answering emails & maintaining their excellent customer service reputation

· Promoting the company’s full range to existing and prospective clients

· Maintain information on their database, adding relevant communication notes to assist with logistics and sales

· Set up appointments for the Commercial Sales Director

· Act as main contact for the external sustainability and compliance partner

· Researching new opportunities and working with the Commercial Sales Director on their submission

· Working from existing databases to strategically research and target potential new business

What the employer is looking for:

· Previous experience in a Customer Service Advisor role

· A confident phone manner and excellent communication skills

· Great at multitasking and experience in a multifaceted role

· Attention to detail and accuracy is key for this role

· Analytical, numerically astute, with strong problem-solving abilities

· IT literacy is a must - experience in Outlook, Word, PowerPoint, and Excel

· Familiar working in a fast-paced environment is essential

Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Please note due to the number of applications we often receive; only shortlisted applicants will be contacted