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Age UK North Tyneside is an ambitious and values driven organisation working to make more of life for people in later life. We continue to develop and seek new opportunities which includes investing in our domiciliary care and housing companies as well as expanding our charitable services.
This is an excellent opportunity for a confident and dynamic professional to undertake a new pivotal and challenging role within the organisation. We are looking for an experienced professional to oversee the design, enhancement, implementation, reporting, and oversight of the Group’s performance.
You must be able to demonstrate a proven track record in senior leadership. As an effective role model, you must demonstrate that you can work within and support the culture and value base of a high achieving and diverse organisation.
Some Duties and Responsibilities can be found below:
Strategic Responsibilities
1. To work with the Group Chief Finance & Operating Officer to develop an organisational People Strategy which aligns with the organisation’s strategic objectives and values.
2. To advise on workforce planning, talent management, succession planning, and organisational design.
3. To drive employee engagement, retention, and performance initiatives.
4. To lead on overall HR performance in line with the People Strategy and annual strategic plans.
Leadership & Management Responsibilities
1. To be a role model and leader within AUKNT, promoting a positive culture which respects diversity, encourages initiative and enterprise.
2. To effectively manage and support the HR Team and ensure Continuous Professional Development to aid with succession planning.
3. To work with line managers across the organisation to tackle performance issues with resolve and empathy to develop individual and team performance, recognising and valuing good performance.
4. To work with line managers across the organisation to create an inclusive and positive working environment which fosters a culture of continuous learning and development.
5. To uphold and demonstrate at all times the values and behaviours of the Group.
6. To work consistently to a high standard and demonstrate continuous improvement in line with the Group’s Quality Assurance Framework.
7. To assist Heads of Service with any service improvement programme that may be identified through inspection, audit, or customer feedback.
8. To ensure your service area is subject to regular unannounced internal inspections and audits.
Employee Relations
1. To act as the first point of contact for employee relations matters, ensuring fair, consistent, and compliant processes.
2. To provide advice on conflict resolution, disciplinary actions, grievances, and employment law.
3. To facilitate positive relationships between line managers and employees, fostering a supportive and compassionate work culture.
4. To act as organisation partner to coach line managers in all people related activity.
Compliance and Operational Responsibilities
1. To ensure HR policies and procedures are up-to-date, compliant with current legislation, and in line with best practices.
2. To advise on HR-related compliance issues, including safeguarding and health and safety for both staff and volunteers.
3. To manage the performance of the HR Team to ensure the Group strategy and objectives are achieved.
4. To be responsible for maintaining high standards of customer service excellence across the Group.
5. To ensure that all quality standards are followed and maintained in line with organisational agreed delivery procedures for customer services.
6. Comply with all Group Policies & Procedures.
Qualifications and Experience needed:
CIPD Level 5 Qualification.
Educated to Degree level or equivalent Management Qualification.
Proven experience as an HR Business Partner or similar role.
Evidence of experience and understanding of most of the disciplines contained within the Job Profile, in a senior role.
Strong understanding of UK employment law and HR best practices.
Experience managing employee relations issues and advising on performance management.
Managing and developing a range of HR policies and procedures.
Experience of using digital Recruitment and HR solutions
Benefits:
Competitive salary
Paid Mileage
Blue Light Card Discounts
26 Days holidays
Generous Pension Scheme
Wellbeing Day
Staff Referral Scheme
Annual Thank You Events
If you require more information then please don't hesitate to get in touch with our HR team to recieve the full Job Description