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We here at Siamo Recruitment are working with a thriving firm, growing their client base and a specialist within a bespoke industry. With a developing consumer base our client is looking for a passionate Customer Service Operative to join their customer services department. 

You will effectively managing the customer journey from a 1st point of call, issuing support and referring to selected departments. Through-out this role you will be managing a portfolio of customers ensuring site safety and management of these. 

Containing varied responsibilities for the hungry candidate to get stuck into this role. If you're a confident communicator with an ability to provide a positive customer experience this is the position for you.  

This role is initially a temporary to permanent position for the right talent. Our client works on a 4 on and 4 off rota providing perfect work life balance. 

Benefits our client offers permanent staff shows below: 

10% annual bonus scheme

20 day annual leave entitlement with bank holidays 

Life Insurance 

Free onsite parking 

Company pension scheme 

Joining a fantastic company culture all working towards a joint goal 

This Customer Service Operative role will hold the below responsibilities: 

Managing customer relationships arranging quotes and relationship management 

Deal with inbound customer enquiries 

The processing and action of work orders compiled by their clients

Managing a portfolio of clients requests and provide aftercare 

Dealing with invoice queries and issuing customer invoices

General administration duties

Handling of complaints in accordance with the agreed escalation process.

The ideal candidate for this Customer Service Executive role will hold the exposure and skillsets below: 

Previous exposure within an administrative or customer service role is essential 

Naturally a confident communicator with the ability to build secure relationships 

A progressive and professional mindset with the want to grow 

Previous experience with invoicing or customer queries would be advantageous

Excellent Attention to detail

Competent in Microsoft office and outlook

Able to multitask and prioritise workload

Full UK Driving License