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Service Manager- Voids 

£57,000 – £60,000

Permanent, full-time 

Feltham

About Lampton Group 

Lampton Group was established by the London Borough of Hounslow in 2012 with the objective of trading local authority functions in order to generate financial surpluses and return those to the council. Our companies represent a bold, new and ambitious approach by a London Borough. It is made up of five distinct business areas: 

Services - Recycle - Greenspace -   Leisure  -  Homes 

Underpinning everything, we do are our values – Customer First – One Team – Respectful – Energised. Everything we do aims to align to our values and strategic ambitions.

About the Job 

Leading a team to provide a customer focused repair / replacement service, the primary purpose of this role is to deliver high quality, effective and efficient services in accordance with any and all agreements with our clients. 

Key Responsibilities include: -

To lead and manage a multi-disciplinary team of operatives, supervisors, administrators, and schedulers and achieve a high-quality output and service.•      To proactively manage the availability of the team, directly and through line management, including annual leave, sickness, training and any other reason.

•      To manage and monitor the cost and use of materials.

•      To manage and monitor subcontractors when engaged in carrying our work on the company’s behalf.

•      To work as one team to utilise the team efficiently and effectively.

•      To liaise, communicate and work with other stakeholders, including but not limited to: client representatives, suppliers, contractors, colleagues, residents and others as required. 

•      To understand, take responsibility for, and report performance, both financial and operational, internally and externally as required.

•      To work as one team to continuously improve the productivity and service delivery.

Experience & Qualifications: - 

Project management and delivery experience.
Working knowledge of Schedule of Rates. 
To write and present operational and commercial reports to internal and external audiences.  
To be able read, understand and interpret risk assessments and method statements.
To be able to meet pre-determined deadlines and performance targets. 

To be able to motivate, lead and manage a team to deliver high quality results in a challenging environment.
Ability to deal sympathetically with residents and leaseholders.
Able to use judgement and discretion.
Able to work on own initiative or part of team /take responsibility.
Ability to communicate effectively with a positive approach to solving daily work challenges.
Demonstrates high levels of energy and commitment. 

Essential

Experience of managing multi-disciplinary teams.
Use company ICT to receive and manage daily work schedules.
To be able to drive, have a full current driving license with no more than 3 points 

In return Lampton Group will offer you 

Holiday Allowance – Relax away from work with a generous annual leave entitlement.  

Enhanced maternity leave – However you become a new mum, we offer up to 52 weeks’ leave after the birth or adoption of your child, and the option of a phased return over 3 months.  
Paternity Leave – We offer new dads 2 weeks leave after the birth or adoption of your child. 
Pension Scheme - Save for your retirement by joining our optional company pension scheme which consists of equal % Employer / % Employee contributions. 
Refer a Friend – If you have a friend who is looking for a new opportunity you could earn up to £250 for each new employee referred (T&Cs apply)  
Staff wellbeing services - We want to keep you happy and healthy at work. Our wellbeing services include access to Occupational Health, online GP and the Employee Assistance Programme.  
Flu Jabs – All Employees are eligible for a flu jab voucher.  
Eye care vouchers and support towards glasses – All Employees are also eligible for eye care vouchers and financial support toward buying a new pair of glasses.  
Employee benefits portal – Each month you’ll be able to shop, eat or go out for less. Our benefits portal offers various discounts and benefits across a range of companies  
Gym Membership – Keeping fit has never been easier for Lampton Employees. We offer our top-level gold membership to our Lampton Leisure sites, available to every employee of the Group.  
Cycle to work scheme – Live nearby and want to cycle to work? Once you’ve passed probation you can save money on a new bike with our cycle to work scheme.  
Electric Car salary sacrifice scheme – If you’re looking for a brand-new EV that comes with financial incentives like 2% BiK and 100% ULEZ and Congestion Charge discounts (in 2023/24), look no further. Our company Electric Car salary sacrifice scheme is available to employees after passing probation.  

Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. 

Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process