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Our client based in Coventry is an IT digital consulting company. They are a small close-knit team which works a lot within the non-profit third sector and are justifiably proud of the massive social impact that their work has.

They are currently seeking someone with an analytical mind and good attention to detail to join their team that research, selects and implements Customer Relationship Management (CRM) systems for their charity clients.

The role will focus primarily on:

Interviewing and collaborating with client representatives

Researching and analysing the client’s current processes and practices

Helping to design a solution within a CRM platform and related tools

Data rationalisation and transformation

CRM configuration

Data migration

Delivering training and producing help documentation for client

Managing and leading projects

Owning client relationships in collaboration with other CRM team members

You will work across the full implementation lifecycle from designing high-level implementation approaches and data design strategies to training clients on the use of their new system.

Desirable skills

Experience using CRM ideally in the charity sector (e.g., as a charity database manager)

Experience of data auditing and analysis

Client-facing & consulting experience

Project or programme management

Experience configuring CRM software

If you feel you don’t currently fulfil all these requirements but are keen to develop your skills, or feel you have other relevant expertise, we’d still love to hear from you.

The company invests in their team and are very willing to teach you the skills you’ll need if you’d otherwise be a great fit, we are more interested in finding candidates with a growth mindset who are curious and want to learn, age is just a number, but you should be mature in attitude ready to take responsibility and work within a team.

You can be based at home / or in the office and although they would prefer you to be able to get into the Coventry office a couple of times a week this is not fixed, and neither are the hours – they are ultra-flexible it is all about getting the job done rather than attending Teams meetings.

Salary range: £35k–£45k depending on experience.

We have a full job description but why not drop me your CV and we can have a chat about this exciting opportunity - hope to hear from you soon - Gary Simpson