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JOB DESCRIPTION

Position Title Switchboard Operative

Site Allianz Guildford

Reports to Contract Support

Hours of Work 35 Hours per week, between 9.00 and 17.00

PURPOSE OF THE JOB

A customer and team facing role to provide exceptional customer service and business support through switchboard operation and administrative and clerical tasks in order to contribute to the continued growth and success of the Business.

RESPONSIBILITIES

Quality

Efficiently communicate and transfer calls received via the switchboard to relevant departments within the company

Escalate when required issues with telephony system

Provide onsite customer support for facilities queries

Provide and issue VDU eye care vouchers for all employees within the company

Additional requirement for reception cover on an adhoc basis to cover holiday and sickness

People & Development

Promote and maintain CBRE culture throughout our team.

Attend and participate in any relevant training courses.

Finance

Assist in creating purchase orders and processing invoices for the wider department including communicating with finance teams, accounts, suppliers and internal employees.

ACCOUNTABILITIES

Reporting to Contract lead

PERSON SPECIFICATION

Education (Essential) Good basic education to GCSE (or equivalent standard), which will include an English and Maths.

Training (Essential) Proficiency in MS Office

Experience (Essential) Experience of a similar role in a medium-sized business. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.

Aptitudes Excellent command of the English language demonstrated through good verbal and written communication. Must be detail conscious, accurate and methodical in approach. Strong organisational and communication skills Able to work systematically and use own initiative. Able to work on more than one task at any given time. Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently.

Character Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good moral within the office. Confidential approach and discrete, position will be based within client Facilities team onsite.

Must be able to influence others, and engender confidence both face-to-face, telephone and written communication.

Reliable, able to complete work within required time frame and manage own deadline requirements. Calm manner able to work under pressure and against rapidly changing demands and priorities. Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required.

Success Criteria Completes work within required time frame and delivers against critical cut off dates. Timely and accurate preparation of correspondence, reports and other administrative documents.

Circumstances Must be flexible to work outside core office hours from time to time.

All details are provided for guidance only, and do not necessarily limit the responsibilities and Accountabilities of the job. Full details of employment terms are provided within offers of employment, The Employee Handbook, and appropriate policies within the Company. Some benefits may only be available after a qualifying period.

This document does not constitute an offer of employment. Offers are only valid when provided in writing through the Human Resources Department