Office Planner - Social Housing

London, Greater London
Apply Now

Office Planner - Social Housing

Chingford

£25,000 - £30,000 + Progression + Training + Holiday + Company events + Pension + On-Site Parking

Do you have a passion for delivering exceptional customer service and thrive in a fast-paced environment?

Are you an experienced administrator with a background in social housing, ready to take on a new challenge?

My client is a leading family-run Plumbing, Gas, and Electrical Contractor based in London, covering the South East. With over 40 years of combined experience, they provide comprehensive services to domestic properties and private landlords. Their team of highly qualified Gas Safe and NIC registered engineers delivers a full range of solutions, from installations and maintenance to emergency repairs, ensuring a reliable and professional service for all clients.

This office-based role involves managing daily communications with tenants and clients, handling inquiries, and ensuring smooth service operations. Strong customer service and administrative skills are essential for meeting the needs of both clients and the business. Experience in social housing, customer service, and administration is required.

Candidates must have at least five years of experience in customer service and administration, including three years in social housing. GCSE or equivalent and fluent English are required, and a driving license is preferred.

The Person:

5+ years' experience in customer service and administration
3+ years in social housing (required)
Strong communication and organisational skills
Proactive, detail-oriented, and able to manage multiple tasks
Fluent in English; driving licence preferred
Professional when handling vulnerable or elderly customersThe Role:

Manage tenant and client communications
Schedule appointments and allocate workloads for engineers
Monitor job progress, provide quotes, and close jobs
Handle invoicing and certification distribution
Order and manage parts for jobs
Update clients via CRM and BIG CHANGE
Prioritise emergency and vulnerable tenant jobs while meeting KPIs and SLAsReference Number: (phone number removed)

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Maleek Randley at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates

Job Info
CV-Library logo
Job Title:
Office Planner - Social Housing
Company:
CV-Library
Location:
London, Greater London
Salary:
£25000 - £30000 Per annum Training Progression Holiday Pension
Posted:
Oct 28th 2024
Closes:
Nov 28th 2024
Sector:
Administration
Contract:
Permanent
Hours:
Full Time
Fresh Jobs
Welcome to Fresh Jobs the place to find the freshest job vacancies and career advice.

© Copyright 2024 | All Rights Reserved Fresh Jobs