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Location: Sutton (hybrid role, once a week attendance to the office)
Salary: £18.33/h
Job Type: Full time temporary ongoing contract
Closing Date: 21.03.2025

About the Role:

Our client is seeking a dedicated and detail-oriented Rent Arrears and Recovery Officer to join their team. In this role, you will be responsible for monitoring rent accounts, preventing arrears, and taking action to recover outstanding debts. You will work closely with tenants, landlords, and internal teams to ensure rent payments are made on time while providing support to those experiencing financial difficulties.

Key Responsibilities:

* Monitor and manage rent arrears cases, ensuring prompt and effective recovery actions.

* Contact tenants via phone, email, and letters regarding overdue payments.

* Negotiate payment plans with tenants in financial difficulty while adhering to company policies.

* Issue formal notices and escalate cases to legal proceedings if necessary.

* Conduct regular account audits and update records accurately.

* Provide advice and support to tenants regarding financial assistance and budgeting.

* Work collaboratively with housing officers, legal teams, and external agencies.

* Prepare reports and maintain accurate documentation of recovery actions taken.

Skills & Experience Required:

* Previous experience in rent collection, debt recovery, or a similar role.

* Strong knowledge of housing laws, rent recovery processes, and legal procedures.

* Excellent negotiation and communication skills.

* Ability to handle difficult conversations with professionalism and empathy.

* Strong analytical and problem-solving skills.

* Proficiency in Microsoft Office and housing management systems.

* A good understanding of welfare benefits and financial support options is desirable.

The closing date for this position is 21/03/2025, with the expectation of a candidate starting immediately prior pre-employment checks.

If you are interested and would like to apply for the role, please send your CV and contact details to Magdalena Uzarowska in response to this ad. CV’s will be shortlisted as received with successful candidate’s being contacted.

Disclaimer: By submitting your CV and details to this ad, you are agreeing for One World Alliance Recruitment Group Ltd (Public Sector Recruitment) to contact you and forward your details onto the end client (via a neutral vendor) to determine your appropriateness for the position. By applying for the position, you agree to be represented by One World Alliance Recruitment Group Ltd if successful