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Security Officer - Permanent, Royal Wharf (E16)

Hours: 42 hours per week, 4 on 4 off, days and nights, 7am - 7pm or 7pm - 7am

Rate: £12.73 per hour

Duties & Responsibilities

• Always maintain a safe environment for all people in the estate, including a constant Security presence.

• Meeting and greeting all residents, guests and clients around the estate.

• Communicate with Concierge and assist with smooth running of the site.

• Ensure any unusual behaviour recorded is followed up, calling the police if necessary.

• Communicate with control regularly and ensure there is a quick response to any incident.

• To include building rounds & PES patrols of the site, in the daily tasks.

• Correct reporting of any Security / Health and Safety issues or incidents and archiving of all onsite records, including police liaison.

• Maintain a safe environment for all people in the estate at all times.

• Ensure that all requests & enquiries (both in person and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.

• As part of the Estates Team – reviewing and maintaining policies, company rules and Ballymore quality standards.

• Liaise with the Deputy General Manager, Duty Manager and General Manager where necessary and follow all given instructions.

• Provide support and shift cover for Valet and Concierge functions when necessary.

• Provide a bespoke 5-star service to residents with tasks and individual requests dealt with in an efficient and timely manner.

• Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both the General Manager & Duty Managers immediately.

• Maintain confidentiality at all times concerning residents and Ballymore business and its personnel.

• Give clear and precise up to date information during and at the end of the shift highlighting any event that has occurred, any forthcoming events together with a clear and precise hand over of any vehicles in the car park.

• Ensure that all firefighting apparatus is accounted for and maintained. •

Correct reporting of any cleaning or maintenance issues around the Estate.

• All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the GM.

• Liaise with Valet staff to inform of any vehicles that may need parking in the car park.

CCTV

• Ensure compliance with Data Protection Act.

• Monitor CCTV cameras pro-actively, to detect any security related incidents.

• Prepare evidence/download data images for authorised bodies, such as Police and Data Controller. • Report any system faults in a timely manner.

• Only permit authorised personnel into FCC/Control Room, using log in/out form.

Concierge (When Covering This Role)

• Meeting and Greeting all residents, guests and clients.

• Aid Security of the estate by regular patrols of all internal and external areas and reporting of any suspect personnel or actions.

• Correct reporting of any incidents or complaints.

• Safekeeping of keys on behalf of residents and the estate.

• Recording at all times the signing in and out of keys.

• Report any accidents and record in the accident book as appropriate.

• Maintain confidentiality at all times concerning the residents and business of the Ballymore Properties and Personnel.

• Maintain a clean and tidy appearance of the Concierge office at all times and to carry out basic cleaning duties within this area as necessary.

• Ensure all relevant correspondence is forwarded without delay to the Manager’s office.

• Be able to give a clear and precise handover at the end of your shift, highlighting all events that happened and forthcoming events.

• Help to create a ‘can do, will do, with pleasure’ culture within all aspects of the Estates Team.

• Assist with extra shifts where the business needs are requested within a reasonable timeframe.

• Support where necessary with any other tasks or duties when assigned by the General Manager, Deputy General Manager and the Duty Managers.

Skills, Experience & Qualifications

• SIA Licence (Desirable)

• Previous experience in a similar Security position (Desirable)

• Good communication skills

• Patience and the ability to remain clam in stressful situations.

• Thinking and reasoning skills for dealing with emergencies.

• Ability to work well with others.

Ballymore operates as an equal opportunities’ employer