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Maintenance Helpdesk Co-ordinator

Contract: Full Time, Permanent

Hours - 40hrs per week

Monday- Friday 9am-5pm, with 1 hour lunch break

Salary: £24,648

Location – Derby

Nacro is a national Social Justice Charity with more than 50 years' experience of changing lives, building stronger communities, and working with stakeholders towards reducing crime.

Nacro deliver the Community Accommodation Support service (CAS) which is a national service across England and Wales. The service allows Courts to make greater use of bail by providing accommodation in the community with support for adult defendants who could not otherwise be bailed.  CAS also provides support for adults released from Custody in the last three months of their sentence on Home Detention Curfew (HDC) and other Licence Orders.  

We have an exciting new opportunity to join Nacro’s national Property Maintenance Helpdesk Team in Derby to contribute to the delivery of efficient and effective repairs and maintenance service across Nacro’s property portfolio.

Who are we looking for? 

We are looking for an excellent communicator with sound administrative skills and experience to join the helpdesk team, in processing and monitoring repairs to Nacro’s properties, liaising with Nacro’s operational teams, its contractors and third party agencies.

Experience, Skills & Knowledge Required.

Demonstrable experience as an administrator. It would be desirable but not essential for this to be in property related service
 Basic knowledge of property maintenance. This is desirable but not essential as training will be given.
Good written and oral communication skills and the ability to liaise effectively with contractors and external agencies.
The ability to work on your own initiative.
Ability to work under pressure and prioritise workload.
Competency in the use of Microsoft Excel and Word.
Good organisational and administration skills.
Good telephone manner.
 Duties and Responsibilities include, but are not limited to:

Resolve repair requests from Nacro staff and service users and order the work to be carried out by either approved contractors, landlords or partner agencies as appropriate.
 Obtaining quotes from contractors for higher value works against agreed specifications.
Develop and maintain effective working relationships with local Nacro operational teams, contractors, landlords and partner agencies.
Monitor progress in the completion of repair and maintenance work and liaise with contractors, landlords and partner agencies to minimise any delays and ensure targets and KPI’s are met.
Arrange for the periodic servicing and safety checks of gas, fire and electrical installations and appliances and equipment as required.
Arrange for fire risk assessments, asbestos surveys and legionella testing to be carried out as required.
Deal with any complaints about the quality of work carried out and follow up with contractors.
We are ready and waiting to receive your online application.

If you have any questions or would like to have an informal chat regarding the role, please email (url removed)

Request for Visa Sponsorship – NOT AVAILABLE FOR THIS VACANCY

There is strict criteria for visa sponsorship set by the British Government. This vacancy does not meet the eligibility criteria for sponsorship