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Job Title: Customer Service Representative

Location: Rotherham

Salary: Up to £27k

Metalis is working in partnership with a large specialist engineering company in Rotherham who due to continuous growth are looking to hire a Customer Service Representative on a 12-week temporary to permanent contract.

Duties and Responsibilities:

Responsible for handling price and requests for quotes from customers via email/telephone and following up on pending or issued quotations.
Responsible for sales process; including qualifying, relationship building, needs evaluation, solution development / presentation and closing.
Identifying new sales opportunities through proactive questioning to ensure maximum share of customer's testing business.
Identify current and future customer service requirements by establishing personal rapport with potential and actual customers.
Proactively engage with customers using phone, email, web conferencing.
Manage relationships with customers.
Focus on straight lead time from standard price lists.
Work with departments to resolve complaints.Person Specification:

A valid UK driver's license.
The ideal candidate will be customer focused, action oriented, approachable, and patient.
Build and maintain a working knowledge of service offerings; participate in training / coaching opportunities.
Technical quoting experience would be an advantage.
12 months of customer service experience with quoting experience strongly preferred.
Ability to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specifications.
Ability to calculate figures.Shifts and Salary:

Days regular, Monday-Friday.
£24-£27k dependent on experience.
12 weeks temporary to permanent role.If this role could be of interest, please apply now and our consultants will be in touch to discuss your application further