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Job Title: Customer Service Officer
Role Type: Temp 6 months
Hours: 37.5 - 8.30-4.30 and 9-5.
Salary: £14.66 PAYE - £15.22 Umbrella
Location: Bristol
Are you a dedicated customer service professional looking to make a real difference? Our client, a well-known social housing provider, has a Customer Service Officer opportunity for you! You'll play a vital role in delivering a seamless customer experience and ensuring all queries are resolved to satisfaction.
Dive into a dynamic role that allows you to deliver exceptional customer service in a variety of communication channels and make a positive impact on the lives of their customers.
Be a part of a collaborative team dedicated to providing one-stop guidance on a range of services, from repairs to tenancy management, and more.
Utilize your problem-solving skills to proactively seek solutions to customer inquiries, ensuring the highest level of customer satisfaction. Key Role Responsibilities:
Deliver professional, positive, and customer-focused experiences
Provide end-to-end customer service, including the identification and initiation of repair requests and proactive communication with colleagues and contractors to resolve queries.
Remaining calm and composed, diffuse difficult situations, and escalate safeguarding concerns or issues to the Customer Service Manager when necessary.
Handle personal and sensitive information confidentially and contribute to team and individual performance measures.
Work collaboratively with colleagues, customers, and stakeholders, championing diversity and inclusion within the organization. Preferred Requirements:
Experience in contact centre and customer service roles.
Working knowledge of Housing Management and Asset Management systems.
Experience in providing a home repair service and familiarity with housing-related matters.
To apply for this role, please apply through the website or call Phoebe or Olly on (phone number removed)
