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Collections Officer

Redditch

£24,000 + commission 

This company, a leader in the Financial Services sector, is looking for a Collections Officer to join their team. The role is based in Redditch and offers a salary up to 24k per annum, depending on experience, plus commission. The job is full-time, permanent, and offers a range of benefits including a company pension, colleague discount scheme, Christmas savings scheme, free on-site parking, and more.

The Role

The Collections Officer role requires you to remain professional, polite, and understanding towards customers. You will be answering calls from customers that owe money to local authority clients, Transport for London, or National Highways, or third parties acting on their behalf. You will also be taking payments, negotiating payment arrangements, identifying vulnerable customers, and signposting customers with financial difficulties to non-profit debt advice agencies. The role offers unlimited earning potential through commission.

Key Responsibilities:

Answering calls from customers
Occasional outbound calls to those who have failed to make payment/contact
Occasionally negotiating with customers on live chats
Taking payments
Completing basic affordability checks and income and expenditures forms
Required knowledge and experience:

Customer service or contact centre experience (2 years preferred)
Excellent communication skills – able to interact effectively at all levels
A positive attitude and strong work ethic
Confident, professional phone manner
Able to work in a fast-paced environment with the ability to provide information quickly and clearly
If you are a strong communicator, self-driven and motivated, engaging, and influential, this is the perfect role for you. Apply now to join this company during an exciting time and become part of a team that contributes to achieving their visions for the future.

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Applicants must be located and eligible to work in the UK without sponsorship.

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