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Technical Customer Support Team Leader

We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are, and whatever you do online. So we’re on a mission to provide just that—lightning-fast, reliable broadband that reaches the places other providers leave behind.

Our mission relies on a team full of inspiring people, and we’re looking for a Technical Customer Support Team Leader with a strong background in broadband, networking, or telecommunications to help us deliver exceptional customer service and technical support.

Could that be you? If leading a team to provide outstanding technical support gets you out of bed in the morning, and ensuring seamless connectivity for customers puts a smile on your face, then we would love to find out more about you.

This role operates on a rota covering 7 days per week, between 8 am and 8 pm, once training is completed.

Here's why you will love this role....

- Lead and develop a team of technical support advisors

- Make a real impact by championing customer needs across the business

- Work in a fast-paced environment where no two days are the same

- Collaborate with engineering, operations, and product teams to enhance service quality

- Be part of a company that values innovation and customer satisfaction

Here's why you will be great at this role....

- Strong leadership skills with experience managing a technical support team

- Excellent communication and coaching abilities to drive team performance

- Proficiency in troubleshooting broadband, VOIP, and Wi-Fi-related issues

- Ability to manage escalated technical issues and ensure effective resolution

- Passionate about delivering exceptional customer experiences and driving improvements

The benefits…

- Pension – 5% employer / 5% employee contribution.

- WPA Health Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts.

- 25 days annual leave + bank holidays, your birthday, house move and wedding day off.

- High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.

- Free Parking on site.

- Regular ‘Lunch & Learns’ and company wide ‘Elevenses’ meets to discuss company direction.

- Social Events – Summer and Christmas parties etc.

- Thank Q Awards – Monthly £50 winner, yearly £500 winner.

… and more.

Please note: Unfortunately, we can’t offer visa sponsorship.

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