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Job Title: Service Advisor
Location: Ipswich
Salary: £26,000 (Uncapped OTE)
Schedule: Monday to Friday, 8:00 AM - 5:30 PM, with Saturday mornings on a 1-in-2 rotation

Overview:
Join our client, a main dealership in Ipswich, as a Service Advisor! They are looking for a motivated individual to join their Aftersales team. This role offers an excellent opportunity for those eager to advance their careers in the motor industry. 

Key Responsibilities:

Communicate effectively with customers regarding necessary service and repair work.
Deliver exceptional face-to-face customer support by addressing inquiries and concerns promptly.
Provide accurate repair cost estimates and actively promote additional products and services.
Schedule service appointments and coordinate collection arrangements efficiently.
Generate job cards using the in-house management system.
Maintain up-to-date customer and vehicle records.
Document warranty work in compliance with manufacturer policies.
Prepare and finalize invoices accurately.Minimum Requirements:

Proven experience in a similar Service Advisor or Service Administrator role.
Demonstrated ability to upsell additional products and services.
Proficiency in using commercial databases and Dealer Management Systems (DMS).
Exceptional verbal and written communication skills.
Ability to manage multiple tasks efficiently in a fast-paced environment.
Strong teamwork skills and a positive attitude towards collaboration.
Commitment to achieving high Customer Satisfaction Index (CSI) scores.Benefits:

Performance-based bonus opportunities based on CSI, labour sales, and tyre sales.
Work within a supportive and collaborative Front of House team that values professionalism and excellence.If you are a Service Advisor looking to take the next step in your career with a main dealership, please apply today