Login to Apply

Major Recruitment are pleased to be working with one of the World's largest Postal Service company's.

We are looking for a Customer Service Advisor to join our clients established team at their Norwich Depot.

Do you have a 'Can do' attitude?

Are you passionate about your work and adopt a "Right First Time" approach to everything you do?

Can you work on your own as well as in a busy team?

Hours:

Monday to Friday (Apply online only)

Salary:

From £24.310

Responsibilities:

To ensure all communication with customers is in a professional and timely manner and resolved to the customers satisfaction using the appropriate channels.
Develop a full understanding of our clients services, products and operating systems
Managing corporate customer queries from start to finish, taking ownership and being responsible for resolution of the issue.
Promote self-service and alternative products to new and existing customers
Attend regular meetings/briefs held by the Customer Service Centre Management team. Contribute ideas to change and improve the customer experience and the performance of the team.Skills and Experience required:

Planning and organisation skills with the ability to multitask whilst working under pressure.
Customer focus and attention to detail.
Excellent communication and listing skills.This is a Temp to Perm position, you will initially be employed by Major Recruitment for a 8 week period before switching to a permanent contract with our client.

Major Recruitment ltd act as a Recruitment Business for all temporary and temp to perm positions.

INDER