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Customer Care Coordinator
Based in Hemel Hempstead
Permanent
Part time - 3 days per week

£20-25K per annum

Experience Required:

Experience of working in a professional secretarial/administration role

Previous experience in a demanding and fast paced customer service environment

Excellent communication skills, both written and verbal

Intermediate to advanced level of proficiency with MS Office programs, with excellent keyboard skills

Assertive and tenacious individual, with an ability to influence others and be resilient to challenging Customer demands

Self-discipline, with excellent time management skills and the ability to coordinate a number of priorities

You will be responsible for:

Leading Customer satisfaction
Ensuring all information is up to date
Being first point of contact for Residents and contractors
Dealing with complaints with repair works