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Applications Engineer

Salary: £48,000 - £53,000 + excellent company benefits

Location: Bristol (Hybrid/flexible working)

Permanent/full time

We're seeking a dedicated Application Engineer/Product Specialist to join our Bristol-based team. This is a fantastic opportunity to work with a range of innovative technologies and play a key role in delivering excellent IT services for internal users and public-facing platforms.

Technical Skills

Experience with ownership of enterprise level cloud based Products, Services or Applications
Knowledge of modern tools and methodologies that help shape the organisations ability to provide business insight
Experience of Business Intelligence (BI) tools
Experience of Agile delivery methodologies
Source Control Management, such as Azure DevOps, Git
Continuous integration and continuous delivery
Awareness of PowerShell / Python scripting
ITSM toolset knowledge
Asset management principles and processes
Power Platform
Microsoft Azure
DevOps as a practice experience

Responsibilities

Responsibility Outcome

ITIL Process

Acts as the Application Analyst, responsible for:
Managing the services they are responsible for throughout the lifecycle
Contributing towards the designing, testing, operating and improving of services.
Acts as an Availability Manager, responsible for:
Defining, analysing, planning, measuring, and improving aspects of the availability for their services
Ensuring that all infrastructure, processes, roles etc. are appropriate for the agreed service level targets for availability of the endpoints
Acts as 3rd Level Support, responsible for:
Takes over incidents which cannot be solved immediately with the means of 1st level support
If necessary, will request external support, e.g. from software or hardware manufacturers, restoring failed services as quickly as possible
Persistent Problems are proactively identified and passed to the ITIL Problem Manager (IT Product Manager)

What You'll Do

As a Product Specialist, you'll provide support, maintenance, and development for a variety of IT products and services. This will include:

Managing the lifecycle of IT services and contributing to their improvement.
Providing top level support for complex issues and escalating where necessary.
Participating in the rollout of new technologies, leading and supporting their adoption across the organisation.
Ensuring services are robust, reliable, and meet the organisation's needs.

What We're Looking For

To succeed in this role, you'll need:

Experience with managing enterprise IT products, applications and services.
Knowledge of ITIL processes and Agile delivery methods.
A proactive, problem-solving approach and enthusiasm for learning about new technologies.

What We Offer

Opportunities for ongoing professional development, including certifications and formal training.
A collaborative working environment that values your input and encourages flexible, agile working.If you're looking for a varied and rewarding role with plenty of scope to grow, this could be the perfect opportunity for you.

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