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We are seeking an organised person to join our client’s team as a Customer Service Administrator. Based in Thetford, this is a permanent position working 36.5 hours per week between 8:30 – 17:00 Monday to Thursday and 8:30 – 14:15 each Friday. The annual salary on offer is negotiable, depending on experience.

The Company

Our client is a stable and successful manufacturing firm. The company are a well-established business who design, manufacture, and install equipment for the building services market. They employ over 120 members of staff across two sites in Thetford.

The Job

Working in a small but hard-working team, the Customer Service team are the first port of call for any customer queries and for delivering customer updates but are also responsible for ensuring that order information is correctly collated manually for the production teams.

Other duties and responsibilities include:

* First port of call for answering telephone

* Print, collate and distribute order paperwork

* Liaison with customer to ensure all purchase order information is correct

* Working closely with the stores department to ensure product availability making sure the customer is kept informed

* Monitor, maintain and expedite incoming order entry email database and forward non-order entry items to other relevant departments

* Setting up new accounts for proforma customers

* Communication with the Production department when changes, problems and requests arise. Dealing with all associated administration

* Amending customer orders are required making sure that all paperwork is current and the most up to date version

* Covering the reception, greeting customers as required

* Enter sales orders

* Verify all customer information is correct and up to date

* Review all orders making sure all the information is accurate

* Respond to customer queries and problems by telephone and email

* Liaise with other departments to meet customer requirements

* Be prepared to assist the department with other duties as required

The Requirements

This opportunity would suit somebody who enjoys working as part of a team, being an accurate worker with a fine attention to detail and has previous experience in a similar, office-based position.

Required skills and attributes are as follows:

* Previous experience within a similar commercial, office-based role is essential

* Data input experience with an understanding of the importance of attention to detail, and the ability to be accurate in your work

* Excellent customer service skills

* Professional communication skills both written and verbal

* A keen eye for accuracy and attention to detail

* Good IT skills

* The ability to work well on your own and as part of a team

We aim to respond with specific feedback to every applicant via email within 14 days. However, as we are a small two-person independent agency, if we are extremely busy this may take longer. If you would like feedback sooner, then feel free to contact us via email and we will come back to you ASAP.

About Horizon

Horizon Search and Selection Ltd is owned and run by Gemma and Kate from our private offices in Bury St Edmunds. We’ve been in business for 12 years but have a combined 30(ish!) years’ recruitment experience between us. We’re friendly recruitment folks and love what we do. Here, we are acting as an employment agency on behalf of our client, the employer. We act as the ‘introducers’, so if you are successful, you will be directly employed by our client. We never share your details with anyone (including our client) without your consent. Any questions? Get in touch!

GDPR

Please note that all applications and enquiries are treated in the strictest of confidence. As part of our GDPR compliance, your CV and contact details will not be held by us for longer than 30 days unless written consent to do so is requested and obtained. Your CV and contact details will never be shared by us with a 3rd party unless specific consent has been obtained to do so. For more information on our privacy policies and how we comply to the GDPR then please visit our website and click on our privacy policy at the bottom of the page.

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