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Service Hire Administrator 

West Midlands

c.£30-35k dependent on experience, negotiable + bens + PROGRESSION

Monday to Friday 8am-5pm (5 days on site)

Exclusive new role – you won’t see this advertised anywhere else!

Are you a proactive hire administrator with a strong background in industrial hire processes? 

Do you thrive in a fast-paced environment and have a keen eye for detail?

If so, we have an exciting opportunity for you!

We are on a mission to source a positive, professional and ambitious Senior Hire Administrator for our client, a dynamic, fast-growing business who is head-quartered and based in the West Midlands (with depots elsewhere in the UK), who service the whole of the UK. This is a fantastic chance to work for a forward-thinking company offering stability and the opportunity to develop your career within the hire industry. 

If you want to prove yourself in a position where your dedication will be recognised and rewarded with genuine opportunities to fast track into a management role, this might be the role for you!

As a Senior Hire Administrator, you will be:

Seamlessly coordinating the hire process from start to finish ensuring all parts of the process and associated documentation is in place, accurate and compliant

Contract management

Monitoring performance against jobs/SLAs/KPIs

Reporting on and analysis of key data in relation to response times and customer feedback

Managing the hire schedule, using your top-notch communication skills to liaise with clients and internal teams to meet deadlines

Handling queries and providing exceptional customer service to all stakeholders; this may include some ‘out of hours’ availability

Dealing with complaints and looking to resolve proactively and with good turnaround times

Maintaining records and ensuring all data is accurately logged

Contributing to the improvement of data interrogation, CRM system management as well as general processes in relation to the hire process

Supporting the wider team with administrative tasks as required

To be successful in applying for this role, you will have:

Experience working for a rental business in a relevant hire administrator role 

A positive, high-energy personality who is flexible and proactive in their approach with a good sense of humour

The ability to keep calm under pressure and solve problems on the spot 

A meticulous attention to detail at all times 

Good numeracy skills with the ability to use google sheets (Excel) to at least an intermediate level (creation and manipulation of formulas and use of basic functions as a minimum)

A strong work ethic with ambitions to progress long term 

Great relationship building skills with an understanding of adapting approach to the audience 

Natural leadership ability

A calm confidence in your ability with a focus on continuous development both personally and professionally 

What’s in it for you?! 

The chance to work for an exciting business and be a part of their growth at a point of rapid expansion. 

Fast track into management for the right person – this role could develop hugely!

Opportunities to upskill indefinitely 

25 days annual leave & BH 

Fun, supportive team 

Apply now for immediate consideration!

This role is being managed by Nicole Howe, Recruitment Consultant for Pearson Whiffin Recruitment.

Not quite the right role but still looking?

Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.

Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.

By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far