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Bilingual (English & French speaking) Hair Stylist / Colourist - £35,000 - Remote

This is an excellent opportunity for an experienced and qualified Hair Stylist / Colourist to provide specialist support to customers from home!

Hair colour company is seeking an experienced bilingual (English & French speaking) Hair Stylist / Colourist to support their customer services team.

This a remote position working 40 hours per week - 9am to 6pm, Monday to Friday.

The bilingual (English & French speaking) Hair Stylist / Colourist will use their colouring knowledge and excellent customer service skills on a daily basis to assess clients' individual hair colour cases online and provide customer service via phone, email and live chat. Duties include:

Providing hair colour consultations in French and English via phone, email and chat from your home office. This will include overseeing and creating hair colour formulations via our online software
Support clients in an online based contact centre environment through phone calls, emails, etc
Match clients' desired hair colour and expectations to encourage repeat orders and/or rebooking
Proactively build effective working relationships with clients and colleagues to ensure best customer outcome
Demonstrate critical thinking by fully analysing clients' objectives and concerns and providing appropriate solutions
The ideal bilingual (English & French speaking) Hair Stylist / Colourist will have the following knowledge, skills and experience:

Current NVQ Level 2 in Hairdressing or equivalent
Salon experience
Bilingual in English and French
In depth understanding of colour formulation and theory
Positive attitude
Aptitude for selling and cross-selling
Excellent verbal and writing skills with good grammar
Highly motivated, flexible, & energetic
ONLY SHORT LISTED APPLICANTS WILL BE CONTACTED