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Nelson Permanent Placements are currently recruiting on behalf of our client who are a well-established UK leading mobile vehicle bodywork repair specialist. Due to growth our client is looking for a Customer Service Advisor based in Leeds.

The ideal candidate will be bubbly & organised individual and have at least 3 years’ experience within a customer service based role dealing with inbound calls and emails.

Key responsibilities:

* Provide fantastic customer service over the phone and via email

* Ability to deal with inbound calls from customers

* Ability to deal with inbound calls from Technicians

* To assist in general enquiries via email through the dedicated customer service inbox and other mailboxes that the customer service team are responsible for working

* Resolve customer queries in regard to planning repairs using internal booking systems to book these in

* Liaise with the Planning Team to resolve customer queries where necessary

* Resolve and investigate complaints that customers/administrators raise and log these on the complaints database

* Liaise with Regional Managers for updates in relation to repairs and complaints

* Dealing with general public private quotation requests that we receive into the business daily

* To undertake any formal or informal training arranged by the company and attend meetings as and when required

Essential:

* Must have a proven record of achieving outstanding customer service by phone and email.

* Excellent Listening skills

* Good organisation skills

* Have the ability to multi-task and have good attention to detail.

* Experience of working with computer systems

* Ability to empathize and fact find

* Must be able to work well within a small team

Benefits:

* Flexible home and office working (2 days WFH & 3 days in the office)

* 25 day standard holiday allowance per annum

* Up to 10 days extra holiday per annum (Free of charge)

* Holiday buy scheme

* Competitive salary (With yearly performance and salary review)

* Free on-site parking

* Cycle to work scheme

* Gym-Flex, which provides discounted access to multiple different gyms.

* Life cover

* Self-funded private medical insurance

* Contributory pension scheme

How to Apply:

Please send your CV to the email address detailed below. Should you wish to discuss other opportunities in your area, you are welcome to contact our friendly recruitment team.

This vacancy is being advertised on behalf of Nelson Permanent Placements. The services of Nelson Engineering Solutions Ltd are that of an Employment Agency.

Please be advised that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom.

Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed