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Looking for a role that will have a meaningful impact on IT Service Support?

We are seeking an enthusiastic individual to provide 1st line IT support for employees in a dynamic, global organization.

What part will you play?
If you're searching for a place where you can make a meaningful difference, you've found it. The work we do empowers people to move forward and seize opportunities. You'll be part of a global community of optimists and problem-solvers, where we challenge each other to go further. When we realize our potential, we help others reach theirs.

Join us and be part of something special!

The Opportunity:
Our IT Service Desk operates globally, providing 24/7 support every day of the year. With teams based across different regions, we ensure consistent and efficient assistance for our employees.

This role is part of the IT Service Desk 1st line support team, based in the heart of Leeds! Due to continued growth, we're expanding our team to strengthen our support capabilities.

What you'll be doing:
You'll handle a variety of tasks, including 1st line support and triage via phone, managing requests through our ITSM tool, and in-person assistance at the office.

Your responsibilities will include resolving issues related to computer hardware, software, network, and telecommunications systems. You'll log, maintain, and update records in the Service Management ticketing system, utilizing a knowledge database and procedural guidelines to troubleshoot effectively.

Above all, you'll contribute to a dynamic, customer-focused culture that we pride ourselves on.

Our must-haves:

Strong customer service focus and communication skills

Motivation to contribute to a high-performing service desk

Experience in a similar role is ideal, but we welcome candidates looking to start their IT career

Knowledge of ITIL is advantageous

What's in it for you?

Competitive starting salary, annual bonus, and comprehensive benefits package

25 days of paid holiday plus Bank Holidays, with the option to buy or sell extra leave

Excellent company pension, private medical and dental cover, life assurance, travel insurance, income protection, and more

Opportunities to develop your skills and grow your career, with full support from us

Ready to make an impact?
If you believe you have what it takes, we encourage you to apply. We welcome candidates from all backgrounds and are open to flexible working arrangements.

We are committed to diversity and equal opportunities, ensuring an inclusive environment for all employees.

Apply now to be part of our supportive and ambitious team