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German / English Speaking Customer Support Consultant

Location: Docklands, London (Hybrid Working)

Basic Salary: £25,000 per annum (£28,360 OTE)

Hours of work: 40 hours per week (Shifts between Monday – Saturday 8.00am – 8.00pm)

Contract: Temp to Perm

This is a fantastic opportunity to work as a bilingual German & English-speaking Customer Service Consultant for various products that this company offers.

Main Responsibilities:

* To answer the phone promptly and professionally when required.

* To respond to emails and live chat promptly and professionally.

* To work closely with the Team Leader to ensure client expectations are met.

* To display a professional manner to clients at all times, whether in person, by phone
or in writing.

* To continually look for ways to improve performance.

* To be well organised, professional and reliable.

* To work flexibly between the hours of 8am and 8pm, Monday - Saturday.

* To demonstrate a willingness to learn and have fun at work!

Skills and experience required:

* German and English written and verbal communication essential

* Excellent telephone manner

* Excellent numeracy and literacy

* Excellent customer service skills

* Good analytical, decision making and problem solving abilities

* Previous call centre/back office experience (desirable)

In return our client offers:

* A fun and sociable team environment working culture

* Pension Scheme with Standard Life

* Life Insurance

* Eye test vouchers and discounts

* Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 sites globally)

* Involvement with local charities and fundraising days

* Campaign specific benefits including discounts, incentives and prizes

* Free car parking

* Cycle to work scheme

So if you are looking for your next opportunity in a multi-lingual team, APPLY TODAY