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Job Title: Advice and Information Officer
Location: Lewisham
Job Type: Full time/Contract
Pay Rate: £20 Per Hour

To effectively respond to adult social care enquiries received within the Adult Social Care Advice and Information Service. To undertake such follow up work, by adopting a strength based approach to contacts, in order to ensure customer satisfaction in reaching a conclusion. This role involves liaising with other sections as needed in accordance with procedures or instructions.

To receive, triage and resolve adult social care enquiries using a strength based approach, helping people to help themselves either face to face, in writing or by telephone.
Provide information and signposted advice to customers about the range of voluntary sector partners and other appropriate community services to help increase levels of customer independence.
Be familiar with the range of community based support services to help people become more independent, including equipment
Promote and deliver the highest standards of customer care, which includes offering a professional, friendly, courteous service to contacts

Knowledge and Experience:

Knowledge and understanding of key services within Adult Social Care
Knowledge of adult social care and the needs of older or vulnerable people
Verbally resolving customer enquiries in a straight forward wayFor more information please call Sam on (phone number removed) or email