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Service Director

Salary: upto £80,000 (depending on experience)

Hours: Monday to Friday 8.30am - 5.30pm

Location: Horsham, West Sussex. 

Who are Telecom Acquisitions Ltd?

Founded 2020, Telecom Acquisitions Limited (TAL) t/o, circa £35m is the holding company of several residential broadband brands, including Home Telecom, Fleur Telecom, Eclipse Broadband. With a niche proposition specialising in the tenancy rental market matching contract lengths to tenancy terms, TAL has carved itself a unique spot in a fast-growing market. With the exponential growth of home working in recent years, teamed with the ever-changing way in which consumers consume content and entertainment – never has broadband been such an important service. Having recently had investment from TalkTalk to become their home move specialist team, this growth is set to continue as the portfolio of brands, with a customer base of 70,000 customers and full fibre roll out continues. As part of our strategic alliance with TalkTalk and the development of the home move division of the business, our offering to be the ‘one stop shop’ for all your moving needs is rapidly becoming our flagship solution. Working with leading estate agents throughout the UK enables us to offer a concierge style service advising and setting up broadband and utilities through our partnerships.

Summary

The Service Director is responsible for overseeing the day-to-day operations of the organisation to ensure optimal efficiency, productivity, and alignment with strategic goals. This role involves managing teams, implementing policies, and continuously improving processes to achieve operational excellence while fostering a positive work environment.

Key Responsibilities:

·      Overseeing the day-to-day operations of the service teams.

·      Supporting your teams and introducing a programme of continuous improvement.

·      Taking ownership of customer escalations as priority.

·      Project managing, overseeing, and delivering change initiatives as required.

·      Driving system changes and enhancements to ultimately enable teams to deliver services quickly and more efficiently.

·      A key stakeholder in acquisition projects, ensuring smooth onboarding of customer bases / new brands into operations.

·      Monitoring workflow with an understanding of capacity and resource.

·      Maximize workforce efficiency as we continue to grow at pace.

·      Enhancing our ordering process, working closely with 3rd party suppliers to drive automation and efficiencies within the department.

·      Accountable for operational excellence, including continuous improvement, development of a high performing teams and development of processes.

·      Building strong relationships with suppliers, ensuring we’re ahead of the game when it comes to product changes and releases.

·      Develop and lead key projects; departmental projects and company- wide projects that fall within your Operations scope and expertise.

·      Providing reports to stakeholders as required.

Is this you?

·      Strategic thinker with a hands-on approach to problem-solving.

·      Excellent communication and interpersonal skills.

·      Strong decision-making abilities with a focus on data-driven outcomes.

·      Process driven; experience of developing and implementing efficient business processes and systems.

·      Ensuring that process documentation, work instructions and other ISO 9001 and ISO 27001 policies are adhered to and maintained.

·      Providing reports to stakeholders as required.

Key Qualifications

·      Bachelor’s degree in Business Administration, Operations Management, or a related field

·      Proven experience in a senior operations role

·      Strong knowledge of process improvement methodologies (e.g., Six Sigma, Lean).

·      Exceptional leadership, organisational, and problem-solving skills.

What benefits will you receive?

·      50% off our Broadband, completely free after two years.

·      33 days holiday allowance including bank holidays.

·      5 additional days leave granted based upon length of service.

·      Buy & Sell holiday allowance scheme.

·      Death in service benefit.

·      Pension scheme.

·      Eye care vouchers.

·      Complimentary drinks on Friday.

·      Refer A Friend Scheme.

·      Fun incentives including sports day, summer parties, extravagant Christmas parties and many more.

·      Kudos Employee Recognition Scheme – Including Days Out and exciting work trips