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Scope:

This is primarily an office-based role however periodic and ad hoc visits to site will be required.

The responsibility will be delivering the projects & service within planned margins whilst also meeting the needs of the business in achieving our monthly sales targets whilst maintaining a high level of customer service.

The Contracts Manager will work closely with the Sales team in project handovers and liaising with the operation department for delivery schedules / logistics and scheduling in the technicians. The install projects will vary in size with the core of the project values being between £3,000 & £80,000 per contract multiple contracts will need to be handled at any one time.

We expect you to become a key player within the team and work closely with the General Manager, sales team and contracts department, making a direct contribution to our strategic development in terms of business and sales growth.

About the Client

My Client provides reliable, innovative, and cost-effective safety solutions for those working in hazardous environments and their comprehensive range of fall protection equipment and safe access solutions protect workers from falls, slips, and trips in industrial, commercial, and construction settings.

About The Role:

•    Manage the performance of the Technicians teams and sub-contractors by ensuring all staff are trained, capable, and motivated to carry out their role and achieve delivery of the projects with planned margins.

•    Managing multiple projects and contracts in various locations around the UK from inception through to completion. 

•    Produce job packs for installations including load lists, risk assessments and safe systems of work as well as marked up drawings and layouts to ensure installations are completed accurately and safely.

•    Liaise with clients and ensuring ‘best in class’ customer service is maintained.

•    Manage the contracts order bank, including adding new orders and removing upon invoicing.

•    Attend and lead department meetings as well as report on the performance of the project team and be part of the management team.

•    Maintain the stock control programmes to ensure they are up to date.

•    Monitor and manage workloads within the Contracts office. 

•    Ensure all technicians training is up to date and current.

•    Ensure visits are carried out during the contracts to complete random project audits, attend customers meeting.

•    Responsible for stock control for the business unit, including monthly and ad hoc stock orders as well as bespoke material ordering and maintaining adequate day to day stock levels.

•    Assist in pricing of large and complex schemes.

•    Ensuring installation teams are fully briefed and dealing with on-site problems as and when they arise.

•    Assisting credit control and customers liaison regarding contractual and financial disputes as well as invoice queries.

•    Assist with the daily sales, weekly and monthly reports.

•    Administer H&S requirements - Monthly H&S reports/ audits, and track and monitor H&S Training and any other H&S requirements.

•     As part of the collective – to ensure a safe working environment for all staff.

•    All other tasks within the Sales Development area as requested by the General Manager.

Education & Experience

•    Minimum Maths and English GCSE or equivalent

•    UK Driving License

•    Previous working at height experience preferred

•    IT Literate- MS office Packages, Sage

•    Previous experience in Managing a Team

•    Ability to manage multiple contracts at any one time

•    IOSH Managing Safely (preferred) with a view to attain NEBOSH in within the first year of employment

•    Health and Safety knowledge within Construction

•    Contracts Management experience

•    Experience in schedule multiple teams of installers

•    Logistical planning

•    Project planning

•    CAD

•    Attention to detail, organized and able to multi task in a fast paced environment