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Position Summary

About Claranet
Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries.

At Claranet, we’re experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We’re committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business.

We are agile, focused and experienced in business modernisation. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services.

In the UK we have over 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers.

Working for Claranet
Here at Claranet we pride ourselves on going the extra mile for and with our employees (yes, we really mean with). We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare, insurance, dental, discounted gyms, and app supported benefit access.

But what we think makes us different is ‘Team Claranet,’ our dedicated internal part of the business that supports you with matters close to your heart. We proudly support local charities in each of our office locations, support employees with paid charity leave, organise key charity fundraising event per year and have a dedicated committee responsible for supporting employee’s fundraising efforts.

Claranet are one of the 10 founding members of TC4RE (Technology Community for Racial Equality.) Being a part of a group of leading UK technology organisations, we are dedicated to building a more diverse and inclusive workforce. We are also very proud members of Tech Talent Charter, a government supported, industry-led membership group created to address the UK’s tech talent shortage and diversity gap through collective action.

Our Vision
Our vision is to become the most trusted technology solutions partner; renowned for being the best and brightest, having lasting impact with our customers and delivering exceptional returns to our stakeholders.

Duties and Responsibilities

About The Role
The Group ITSM & Automation team are part of Claranet’s Group function and are responsible for the development, maintenance / support and documentation of new and existing functionality related to automation of tasks or configuration items and integrations with other Claranet systems.

The successful applicant would show pride and passion for their work and who is willing to learn and use relevant technologies to provide the best possible solutions to our internal customers.

Essential Duties & Responsibilities:

* Design, configure and implement ServiceNow based applications to support business processes that meet business requirements:

* Review and provide requirements with Business Analysts and/or end-users

* Contribute to technical designs and implementation plans in conjunction with other team members

* Follow agreed implementation plans and timelines to deliver required functionality

* Create interfaces to work with other internal and external systems using Web services and other technologies

* Work effectively and constructively as part of the ServiceNow Automation and Integration team and other virtual teams as needed

* Provide technical input on the capabilities of the ServiceNow platform and insights on the preferred/best practice way to implement solutions and appropriate trade-offs

* Workflow development

* CI class creation and/or modification of existing classes and relationships

* Use of automation to populate CMDB

* JavaScript development

Position Specifications

Essential Experience:

* ServiceNow development experience (2 year minimum)

* Experience of Web Technologies (XML, HTML, JavaScript, Web Services)

* Proven scripting ability in JavaScript

* General Development Experience

Desirable Experience:

* ServiceNow Admin Certification

* Experience in the development of REST / SOAP web services in ServiceNow

* Scripting experience in NodeJS

* ITIL or experience in IT operations

* Knowledge of Configuration Management Databases

* Experience working in an Agile development environment