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Head of IT Service Management Preston(Warton)Hybrid working £75k-£85k+ Excellent Benefits

My client are a multinational aerospace, defence and information security company.

What you'll be doing:

Define and implement a comprehensive IT service management strategy aligned with business goals
Lead and manage a team of service management professionals, including service desk, incident, problem, service design, and transition specialists
Oversee service operations, ensuring efficient incident and problem resolution, high service availability, and user satisfaction
Select, implement, and manage IT service management tools to optimise processes and workflows
Drive continuous improvement initiatives to enhance the maturity and effectiveness of service management practices
Establish and maintain service level agreements (SLAs) with internal and external stakeholders
Provide expert guidance and recommendations on service management best practices to product teams as they design, build, and implement new or updated products to the IT environmentYour skills and experiences:

Proven experience in IT service management, ideally with a recognised certification (ITIL, ITSM, SIAM)
Knowledge of industry best practices and emerging technologies in IT service management
Strategic thinking: Aligning IT service management with business goals
Leadership: Building and motivating a high-performing service management team
IT Service Management (ITSM) and Service Integration and Management (SIAM) knowledge
Deep understanding of frameworks like ITIL and ITSM best practices
IT and business stakeholders engagement and management

For an immediate interview please send your cv to Peter Bibby on the email address below