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Operations Administrator

We have an exciting opportunity for an Operations Administrator to join an exciting charity whose mission is to see the lives of offenders and their communities visibly transformed by hope through support, empowerment, and opportunity.

Position: Operations Administrator

Location: Newcastle

Hours: Full-time

Contract: Permanent

Salary: £24,094 to £25,815 per annum

Closing date: 31st October 2024

About the role

As Operations Administrator, you will work as part of the Operations Team to ensure the smooth running of the ‘behind the scenes’ work of the organisation, to support the Operations Manager in processing the monthly impact measurement data and to provide operational administrative and IT support for the organisation’s outreach teams and the general work of the organisation.

Key responsibilities will include:

Reporting – collating and analysing information to showcase the performance and impact of the organisation’s work to all identified stakeholders
Working alongside our teams to gather all required information for impact management according to required deadlines
Produce impact reports for grant funders and internal/external stakeholders
Use performance data to produce evaluative reports and metrics for analysis
Collate and curate good news stories for internal and external promotion and celebration of the organisation’s work e.g. newsletters, social media and internal good news roundups
Support our onsite and remote team members in their use of our Microsoft platform and accounts, emails, calendars, and IT assets including onboarding new team members.
Be able to maintain computer systems and equipment and help troubleshoot/help problem solve any issues that may arise
Administer our risk management processes by recording the verbal reporting of concerns, risks and issues of staff and ongoing tracking of actions
Conducting the administration of recruitment & induction, staff leave, staff HR changes, appraisals, volunteers, and sub-contractors.  

About You

Do you have an eye for detail and an analytical mind? Are you a problem solver? We are looking for someone to join our operations team to support our Head of Operations in seeing the lives of offenders and their communities visibly transformed.

To succeed in the role of Operations Administrator, your key skills will include:

Both appreciates and models the core principles and values of the organisation
Identifies with the Christian ethos and mission of the organisation
Good Organisational skills and excellent IT skills
Highly proficient in the use of Excel, Word and Powerpoint
A strong track record of verbal and written communications
Have strong interpersonal skills, being able to work and contribute as part of a team
The ability to analyse and interpret data
Ability to use own initiative and actively problem-solve
The ability to manage self, including balancing conflicting priorities 

About the employer

The employer is a charity that works with offenders and their communities in prisons and communities across the UK: 

In prisons 

The organisation provides education, enrichment, and faith groups. They also supply resource packs to prisons, which include hygiene packs and creative packs. 

In communities 

They work to reduce social isolation, build community, and address chaotic lifestyles. They also partner with churches to develop relational communities. 

Support for ex-offenders 

The organisation provides a 1:2:1 mentoring program to support ex-offenders during the first few months after release. The program helps mentees find meaningful employment and build a stable future. 

The organisation’s mission is to: Support offenders, Empower offenders, Provide opportunities for offenders, Help offenders take control of their lives, and Help offenders become active contributors to their communities.

We very much welcome previous experience as Operations Administrator, Operations Admin, Operations Coordinator, Operations Admin, Administration Coordinator, Admin, Administrator, Administration, HR Administrator, HR Admin, Human Resources Administrator, HR Coordinator, HR Support Administrator, HR and Finance Administrator, Finance and HR Administrator.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation