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Job Title: Customer Service Advisor
Salary: £26,000 to £27,000
Location: Central Milton Keynes
Benefits include: Hybrid working, Monday to Friday and flexible benefits scheme

Do you have a passion for delivering excellent customer service?
We are seeking a motivated, customer focussed individual looking to join a fast paced, busy and dynamic team.

In this role you will be the first point of contact in providing support and information, to a varied audience using multi-channel communication methods.

Our client offers development opportunities and a comprehensive training programme in order to support team members in delivering a high quality and exceptional customer experience.

Key Responsibilities for a Customer Service Advisor:

* Managing high volume inbound calls

* Take responsibility for resolving enquiries within SLA’s

* Make outbound telephone calls to contact individuals in relation to outstanding matters or documentation

* Manage busy inbox, responding to enquires quickly and efficiently

Essential Skills for a Customer Service Advisor:

* Exceptional customer service skills

* Demonstrable experience of dealing with a high volume of inbound calls

* Ability to quickly build rapport with customers

* Strong time management skills and the experience of working to deadlines.

Benefits for a Customer Service Advisor:

* Annual leave starting at 24 days

* Flexible hours and hybrid working

* Pension scheme

* Training & development options

* Flexible benefits scheme

If you feel you can be a good fit for this role, then please apply here