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Customer Service Coordinator

Salary - IRO £27,000

Monday – Friday (Early Finish Friday)

Accrington

Customer Service Coordinator

Skills, Experience, and education required:

* Experience in a Customer Service role

* Ability to prioritise your own workload and work under your own initiative.

* To be adaptable to change and willing to embrace new ideas and processes.

* To be able to work in a fast-paced varied environment and be able to work under pressure.

* Excellent written and verbal communication skills.

* Excellent level of using Microsoft office packages

Customer Service Coordinator

Key Responsibilities and Duties

As a Customer Service Coordinator, you will be:

* Striving to achieve performance standards for timeliness and accuracy of orders and invoicing.

* Processing all incoming sales orders from customers and sales representatives accurately and efficiently.

* Reviewing back-order data to determine customer service outputs.

* Following the returns process through to refund or exchange.

* Daily contact with customers, resolving issues and handling escalated queries.

* Supporting the delivery process and liaising between logistics, sales and warehouse departments.

* Maintaining strong customer relationships through regular follow-up calls.

* Liaising with couriers and is committed to excellence in all client relationships.

* Sales order book management (enabling accurate visibility of order book/due dates

Keywords

Customer Service Coordinator, Customer Support, Customer Care, Customer Service Representative, Customer Care Coordinator, Customer Service Lead