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Customer Support Specialist

Immediate Start
Temporary to Permanent Contract
Five Ways, Birmingham
As a Customer Support Specialist, you will be an outstanding communicator with a comprehensive understanding of how to deliver exemplary customer service. You will work as part of the customer service team and be responsible for receiving enquiries from clients and managing queries from the start through to resolution.

Responsibilities Included:

Providing support to clients and customers
Escalating complex issues to the appropriate team members
Maintaining accurate records of all support requests and resolutions
Providing regular updates to clients and customers on the status of their support requests
Deliver outstanding customer service at every opportunity to clients and sub-contractors
Skills and Attributes:

Excellent communication skills, both written and verbal
Customer Service Experience
Strong problem-solving skills and the ability to think creatively
Ability to work well under pressure and manage multiple tasks simultaneously
Strong attention to detail and the ability to work in a fast-paced environment
Proactive
Can-do attitude
Ability to use your own initiativeAt Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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